Q: What is the payment structure?
A: Payments are month-to-month.

Q: Do you have to pay the membership rate starting this month until the gym opens?
A: When you sign up during our presale as a founding member, your initial payment will be applied toward your first month of membership at The Health Club. No additional payments will be drafted until the club officially opens. After the club opens, your membership will automatically transition to a recurring monthly charge, beginning on the day we open.

Q: Will there be couples rates for the founding membership and/or regular membership?
A: Yes! We will offer couples founding rates. The membership must be purchased under one payment method. Once the gym opens, we will manually add the other person, allowing both members to check in.
 

Q: Does the couples rate apply to households (e.g., my roommate and me)?
A: No, the couples membership is limited to partners in a committed relationship. Roommates are not eligible for this membership.
 

Q: Will couples be able to take part in founders rates?
A: Yes, couples can sign up for founding rates. One person will be responsible for managing and making payments for the account.
 

Q: Will there be family memberships included in the founding rates?
A: At this time, we only offer our individual and couples memberships

Q: What will the contract terms for founding rates be?
A: Founding memberships will be month-to-month with no long-term commitment.

Q: Will memberships be month-to-month or contract-based (3, 6, 12 months)?
A: Memberships will be month-to-month, allowing flexibility for our members.

Q: Will rates increase after the first year for members who got the founding rate?
A: Founding member rates are subject to increase after 12 months. Any membership rate increases will be communicated a minimum of 30 days in advance.

Q: Are classes included in the membership?
A: Yes, all classes with the exception of reformer Pilates are included in your membership.

Q: What are the expected class times?
A: Class times are still being finalized, but we expect to offer classes throughout the day, starting as early as 5:30 AM and running into the evening.

Q: What types of classes will be offered?
A: We will offer a variety of classes, including Pilates, Bootcamp, and Yoga. Please see our “classes” tab for more information.

Q: Will you offer day passes or guest passes for members?
A: Yes, we will offer day passes for purchase. Rates are yet to be determined..

Q: Will there be student discounts?
A: Founding rates are already heavily discounted. We will not be offering student, military, or first responder discounts at this time, though we are exploring options for the future.

Q: Will memberships offer the ability to pause if traveling?
A: Memberships are month-to-month providing flexibility in cancellation, but legacy membership rates will be forfeited if paused or canceled.

Q: Will bags be allowed in the open gym area?
A: Bags are not allowed on the training floor for safety reasons. We encourage members to use the locker rooms.
 

Q: Will members have fobs or barcodes for check-in?
A: Yes, members will have barcodes for check-in via The Health Club’s app.
 

Q: Are we able to use the open gym outside of normal hours?
A: We are not a 24-hour facility, but members can enjoy all amenities during business hours.
 

Q: What’s your cancellation policy?
A: A 30-day written notice is required to cancel memberships, submitted to memberships@thehealthclubclt.com. Your membership will remain active for one more billing cycle before termination.

Q: How will someone sign up for classes?
A: Members can book classes through The Health Club app.
 

Q: Do we need to sign up for the sauna and cold plunge?
A: The cold & hot plunge, sauna, and steam rooms are available to all members during regular club hours.